Delivery & Returns

Shipping:

We provide complimentary shipping for all orders within the UK, including Northern Ireland. Your purchases will be promptly dispatched via DHL Express, ensuring swift delivery. A tracking reference will be provided for your convenience. For shipments to Europe, USA, Australia, and Asia, delivery costs will be applied to your order. We rely on DHL Express for both domestic and international deliveries, guaranteeing efficient service. Please note that international orders are dispatched according to DAP incoterms, placing the responsibility for any local import duties and taxes on the recipient.

Packaging:

LIMITED EDITION PRINTS ORDERS:

Limited Edition prints are meticulously crafted to order. We ensure each order is packaged with care. Print orders are protected with a 1500-micron recycled grey backing board. Both, the Limited Edition Print and grey backing board are cased in a biodegradable cellophane sleeve and then secured with a Curiosity Snug® stamp sticker. Each order is securely sent flat in a reinforced eco-friendly hard-backed/rigid envelopes.mailer envelope for medium sizes or rolled in a sturdy postal tube for large sizes. Additionally, each Limited Edition print comes with a Certificate of Authenticity, confirming its Limited Edition Number, the artist's signature, artists thumb print, and the date of creation. Please note that all Limited Edition Prints are sold without frames.

SOFA SCULPTURE® ORDERS:

Our Sofa Sculptures® are meticulously packaged, adorned with a leather dog tag and gold chain, enveloped in eco-friendly white tissue paper, and encased in a branded Curiosity Snug® dust bag. Each Sofa Sculpture® is then attentively boxed using eco-friendly hard-backed packaging.

Please Note: Your order will be shipped with detailed care instructions. It is crucial to adhere to these instructions for the proper maintenance of your product. We regret to inform you that we do not offer refunds, replacements, or free repairs for goods damaged due to misuse, including failure to follow care and maintenance instructions.

Losses in Transit:

In the unlikely event of any transit-related damage to your prints, please document the damage with photographic evidence of the unopened packaging. Notify the courier immediately upon delivery and inform us promptly by sending images of both the damaged packaging and print. This will allow us to assess whether a replacement can be provided or a full refund offered. Rest assured, all orders are handled with care and shipped via DHL Express, with tracking available via their website. In the case of a lost or damaged package, please contact us with relevant information and photographs, and we will strive to offer a satisfactory resolution. Reach out to us at: info@curiositysnug.com

Order Cancellation:

Should you wish to cancel your order, we can only accommodate cancellations made within 24 hours of placing the order. Please contact us via email at info@curiositysnug.com

RETURNS POLICY:

Unfortunately, we are unable to accept returns unless the items are damaged or lost in transit, as outlined in our Losses in Transit policy above.

EU RIGHT OF WITHDRAWAL

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2023/2673.

To exercise your right of withdrawal, please use the withdrawal form available on our store before the 14-day period expires. We will confirm receipt of your withdrawal request by email.

Once we have received your withdrawal request, you must return the goods to us within 14 days. Return shipping costs are at your expense. We will issue a full refund, including original delivery costs, within 14 days of receiving the returned goods, using the same payment method as your original order.

Exemptions — Made-to-Order, Personalised & Service-Based Works

The following are exempt from the right of withdrawal under EU Directive 2023/2673, as they are either made to your personal specifications, clearly personalised, or service/digital works commenced with your agreement:

  • All bespoke commissioned works (one-of-a-kind pieces created to your brief)
  • Limited Edition prints produced to order (printed specifically upon receipt of your order and not held as stock)
  • Sofa Sculptures® (handcrafted to order and personalised with bespoke packaging)
  • Logo design and brand identity projects (service-based work commenced upon your instruction and/or digital deliverables supplied with your prior consent)

By placing an order for any of the above, you acknowledge and agree that the right of withdrawal does not apply.

If you are unsure whether your order qualifies as exempt, please contact us at info@curiositysnug.com before placing your order.

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